Refund and Cancellation Policy
Last updated: 5 September 2026
This page explains when you can cancel an order or a booking with Mind Your Molar, and when you can get your money back. We have kept it plain. If anything here is unclear, just email us and ask.
This policy sits alongside our Terms and Conditions. Section 6 of those terms covers the same ground in short form.
1. DocPrints digital downloads
DocPrints digital files are delivered straight away after payment. Because of that, they are non-refundable once the download has been accessed.
There are two exceptions. We will refund you in full if:
- the file is defective, corrupted, or will not open; or
- the download link never reached you, and we could not deliver the file another way.
If you hit either problem, email us within 7 days of your purchase. Tell us which product you bought and what went wrong. We will try to send you a working file first. If we cannot, you get your money back.
2. DocPrints printed copies and bulk orders
Printed copies are made to order. You can cancel a printed order only before it enters production or dispatch.
Once an order has been printed or handed to a courier, it cannot be cancelled or refunded. The one exception is a printing defect or damage in transit.
If your order arrives damaged or misprinted, email us within 7 days of delivery. Send photos of the item and the packaging. We will either reprint and reship it at no cost to you, or refund you in full. You choose.
The same rules apply to bulk orders for clinics. Bulk orders often go into production quickly, so tell us as soon as possible if you need to cancel.
3. Virtual consultations
You can reschedule or cancel a booked consultation by contacting us with reasonable notice before your appointment time. We treat 24 hours as reasonable notice.
- Cancelled with at least 24 hours notice: full refund, or we move your booking to a new time at no charge.
- Cancelled with less than 24 hours notice: we will try to reschedule you. A refund is at our discretion.
- You do not join the call: the fee is not refunded, because the time was held for you.
- We cancel or cannot attend: full refund, or a new time that suits you. Your call.
Technical trouble happens. If the call fails because of a problem on our side, we will rebook you at no cost. If you cannot join because of your own connection, message us and we will do our best to find another slot.
A consultation fee pays for professional time and advice. It is not refundable simply because you did not agree with the opinion you received.
4. How refunds are paid
All payments on this site are handled by Razorpay. Approved refunds go back to the original payment method you used. We cannot send a refund to a different card, account, or UPI ID.
Refunds are made in Indian Rupees (₹) for the amount you actually paid. Once we approve a refund, we start it within 5 business days. Your bank or payment provider then takes its own time, usually 5 to 10 business days, to show the money in your account.
Any bank charges or currency conversion losses on an international payment are outside our control. We refund the rupee amount we received.
5. How to request a cancellation or refund
Email us at mindyourmolars@gmail.com with:
- your order number or booking reference;
- the name and email you used at checkout;
- what you are asking for, and why;
- photos, if the item arrived damaged or misprinted.
We reply to refund requests within 3 business days. If we need more information, we will ask.
6. Your rights
Nothing in this policy takes away rights you have under Indian consumer law, including the Consumer Protection Act, 2019. Where the law gives you a stronger right than this page does, the law wins.
7. Changes to this policy
We may update this policy as our products and services change. The date at the top of this page will change whenever we make a meaningful update. The version live at the time of your purchase is the one that applies to you.
8. Contact
Dr. Apoorva Sharma, Mind Your Molar
Email: mindyourmolars@gmail.com